Please use a physical address if you have one, PO Box shipping takes substantially longer, and we have no ability to expedite any shipping to a PO Box address.
If you are not 100% satisfied with your purchase, you can return your order for a full refund within thirty (30) days from the date of purchase. The returned items must be in resalable condition: unworn, unused, unwashed and in the original packaging with all original tags attached.
**Due to hygienic reasons, we cannot accept returns on Hats or Beanies.
We can provide free return labels for orders placed within the United States, if there was not one included in your package, please reach out to our support team & they will send you one via email. The amount refunded excludes any outbound shipping paid on the original purchase.
Once your return is received and inspected by Clifford Lenox’s Returns Department (usually within 72 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 business days.
We want to make sure you get the right size or color, that's why we've made exchanges quick & hassle free. Just follow these simple steps!
- Return your original items to us for a refund in full. We do offer free returns within the US, so feel free to email us to get your label.
- Place a new order in your desired style and size - if there is any cost difference associated on the website, let us know & we'll make sure you're being refunded and charged the exact same amount.
If you have any questions on the process, send us an email! We're always here to help.
RETURN PACKAGE ADDRESS
Clifford Lenox Shipping
2920 S Steele St
Tacoma, WA 98409
All Clifford Lenox apparel and accessories are warranted against defects in material or workmanship for 60 days from the date of purchase.
Warranty is only valid with proof of purchase from cliffordlenox.com. The CL warranty program does not cover any defects due to improper fit.
ALL INTERNATIONAL SALES ARE FINAL.
Shipping and Handling Times
95% of all orders are shipped out within 1-2 business days! Priority Orders are always shipped before the standard orders. We do not ship orders over the weekend. Any orders placed on the weekends or the holidays will be shipped on the following business day.
The cut-off time for same day shipping for Second Day and Overnight Orders is 10am PST. Any orders placed after that time will most likely be shipping the following business day.