Returns and Exchange

Return Policy: 

If you are not 100% satisfied with your purchase, you can return your order for a full refund within thirty (30) days from the date of purchase. The returned items must be in resalable condition: unworn, unused, unwashed and in the original packaging with all original tags attached. 

(For hygienic reasons, we cannot accept returns on Hats or Beanies)

Once your return is received and inspected by our team, your refund will be processed and automatically applied to your original method of payment within 7 business days. The amount refunded excludes any outbound shipping paid on the original purchase. 

Exchanging? 

We want to make sure you get the right size or color, that's why we've made exchanges quick & hassle free. Just follow these simple steps!

  • Send us an email with your original order number and the item you'd like to exchange.
  • Return the original item to the address below. The returned item(s) must be in resalable condition: unworn, unused, unwashed and in the original packaging with all original tags attached.
  • Once we receive the returned item, your exchange will be shipped out free of charge.
  • Please note, exchanges can be made up to 30 days from the original order date.

If you have any questions on the process, send us an email! We're always here to help.

RETURN PACKAGE ADDRESS 

Clifford Lenox Shipping 
18980 SW Alexander Street
Aloha, OR 97003

Warranty 

All Clifford Lenox apparel and accessories are warranted against defects in material or workmanship for 60 days from the date of purchase.

Warranty is only valid with proof of purchase from cliffordlenox.com. The CL warranty program does not cover any defects due to improper fit. 

ALL INTERNATIONAL SALES ARE FINAL. 

Shipping and Handling Times

95% of all orders are shipped out within 1-2 business days! Priority Orders are always shipped before the standard orders. We do not ship orders over the weekend. Any orders placed on the weekends or the holidays will be shipped on the following business day. 

The cut-off time for same day shipping for Second Day and Overnight Orders is 10am PST. Any orders placed after that time will most likely be shipping the following business day.  

Please use a physical address if you have one, PO Box shipping takes substantially longer, and we have no ability to expedite any shipping to a PO Box address.